Cancellation Policy
Holiday plans change, so cancelling with us is simple. Here is everything you need to know about cancellations, changes and deposits.
Cancelling for free
Every regular tour can be cancelled without charge until 18 hours before it starts. Reply to your confirmation e-mail, send us a WhatsApp message or call us – just tell us who booked, which tour and for which day. As payment only happens on the tour day, no money needs to be returned.
Cancelling late or not showing up
If you cancel within 18 hours of the start, or are not at the pickup point when the bus arrives, 50% of the tour price is charged – by then your seat is held and entrance tickets and meals are already arranged. The bus can only wait a few minutes, because the other passengers are already on their way too.
Deposits
The private boat and the dolphin swim are secured with a €100 deposit, which is taken off the total price. As the boat is kept free for your group alone, its deposit cannot be returned if you cancel; for the dolphin swim, the conditions are set out in your confirmation. Should we call a trip off because of the weather or for safety reasons, you get the full deposit back.
Changing your booking
Want a different date, more or fewer guests or another tour? Tell us as early as you can – we rebook free of charge whenever there is space.
When we have to cancel
Safety always wins. If storms, high waves, closed roads or anything else outside our control stop a tour, you choose: another date, a different tour or a free cancellation with any deposit refunded. At sea, the captain can also move swim stops or change course if the water is rough.
Two-day trips, transfers and private services
For two-day trips, airport transfers and other private services, we book hotels, vehicles or crews specially for you, so different conditions may apply. If they do, they are stated in your confirmation.
Frequently asked questions
How do I cancel?
Reply to your confirmation e-mail or message us on WhatsApp, saying who booked and which tour and date it is about. You will get a short note confirming the cancellation.
Do I pay anything if I cancel in time?
No. As long as at least 18 hours remain before the start, cancelling costs nothing – and since you have not paid in advance, there is nothing to refund either.
What happens if someone gets ill on the morning of the tour?
Message us straight away. Strictly speaking it counts as a late cancellation, but in a genuine case we look for a fair way out – usually a new date.